Privacy policy

Last updated: 1 February 2025

At Chiropractic Wales, we are committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and General Chiropractic Council (GCC) guidelines.

1. Information we collect

• Personal details: name, email, phone number, date of birth and gender.
• Health information: medical history, treatment records and related health data.
• Website usage data: IP addresses, browser types and cookies for website functionality.
• Booking data: information provided when booking appointments via the Halaxy online booking system.
• Email marketing preferences: if you opt in, your preferences for receiving marketing communications.

2. How we use your information

• Providing chiropractic care and treatment.
• Communicating with you about appointments, treatments and billing.
• Managing your patient records.
• Sending marketing emails (only with your consent).
• Complying with legal and regulatory requirements.

3. Sharing your information

We may share your data in the following cases:

• With other healthcare providers if necessary for your care.
• With third-party services (e.g. email marketing platforms, Halaxy) to help deliver our services.
• As required by law or for legal protection.

We will never share your personal health information without your consent, unless legally required.

4. Data protection and retention

We use appropriate measures to protect your data, including encryption and restricted access. We keep your data for as long as necessary to provide services and comply with regulatory requirements, typically at least 8 years for medical records.

5. Your rights

Under GDPR you have the right to:

• Access, correct or delete your personal data.
• Restrict or object to how we process your data.
• Request data portability.

To exercise any of these rights, please contact us.

6. Cookies

We use cookies to improve your experience on our website. You can disable cookies via your browser settings, but this may affect how the site functions.

7. Contact us

If you have any questions or concerns, or wish to exercise your rights under GDPR, please contact us at chiropracticwales@gmail.com or on 07858 010015. Chiropractic Wales, Fem Haus, 42 The Grove, Uplands, Swansea SA2 0QR.